At [clothcanvas], we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we offer the following refund policy:
1. Eligibility for Refunds
To be eligible for a refund, items must meet the following criteria:
- Items must be returned within [7 days ] of receiving the order.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Items such as undergarments, swimwear, or final sale products are not eligible for refunds.
2. Return Process
To initiate a return:
- Contact our customer service at [clothcanvas90@gmail.com] to request a return authorization.
- Once approved, package the items securely.
- You are responsible for return shipping costs unless the item was damaged or defective.
3. Refund Processing
- Refunds will be issued to the original payment method within [5 days ] after we receive and inspect the returned items.
- We will notify you once your refund has been processed.
- Shipping fees and any additional charges are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you need a different size or color, please place a new order and request a return for the original item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [1 day ] of receiving the order. We will provide a prepaid shipping label for the return and send a replacement or issue a full refund.
6. Late or Missing Refunds
If you haven’t received your refund within the specified time, check with your bank or credit card company. If the issue persists, contact us at [clothcanvas90@gmail.com].
Contact Us
For questions regarding our refund policy, reach out to us at [clothcanvas90@gmail.com].